PRIVACY POLICY

MoneyDrop Pty Ltd - Australia Privacy Policy

MoneyDrop Pty Ltd (ACN 659 255 062) (“MoneyDrop Transfer,” “we,” “us”) is a subsidiary and trading name of MoneyDrop Pty Ltd. At MoneyDrop, we are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in compliance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (the “Act”).

Scope This policy applies to all third parties, including customers, suppliers, subcontractors, and agents, who interact with or access personal information managed by MoneyDrop.

A copy of this policy is available free of charge via our website at www.moneydrop.au or upon request from our Privacy Office. Please note that this policy does not extend to third-party websites linked to/from our website.

Definitions

• Disclosing information: Sharing information with external parties.
• Personal information: Information or opinions that identify an individual.
• Sensitive information: Includes racial or ethnic origin, political opinions, religion, union memberships, sexual preferences, criminal records, and health or biometric data.
• Use of information: Refers to our handling of the information.

1. Types of Information We Collect

We collect a range of personal information, including:

• Identity details: Full name, residential address, date of birth, gender, and primary identification details (e.g., driver’s license, passport, or Medicare card).
• Contact details: Email, phone number, and address.
• Occupation
• Payment and transaction information
• Demographic data: Age, gender, and postcode.
• Service-related information: Details about products/services you acquire or inquire about.

Sensitive Information We only collect sensitive information with your consent or where required by law. Examples include verifying identity in compliance with anti-money laundering regulations.

2. How We Collect Information

Direct Collection We collect information directly from you when you:

• Complete online registration forms.
• Submit online money transfer or airtime service requests.
• Contact us via email, phone, or in person.

Third-Party Sources We may also collect information from third-party sources such as:

• Identity verification services.
• Financial institutions and business contacts.
• Applications or forms you submit.

Unsolicited Information If we receive unsolicited personal information, we will destroy or de-identify it unless it is relevant to our purposes.

3. Use of Your Information

We use personal information for:

• Providing requested services, such as money transfers and airtime top-ups.
• Verifying your identity.
• Complying with regulatory requirements, including anti-money laundering laws.
• Improving our products and customer experience.
• Conducting marketing campaigns (with your consent).
• Resolving complaints and inquiries.

4. Disclosure and Overseas Transfers

We disclose personal information to:

• Related entities, including our headquarters in Western Australia and affiliates worldwide.
• Payment providers and identity verification agencies.
• Government agencies, law enforcement, and courts as required by law.
• Digital marketing providers for analytics and communications.
• Third parties you authorize.

We ensure all third parties adhere to confidentiality agreements and data protection laws of a similar standard to Australian privacy laws.

5. Storage and Security

We implement industry-standard security measures to protect your information, including:

• Secure servers, firewalls, and data encryption.
• Restricted physical and electronic access to data.
• Secure disposal of information no longer required.

Despite our precautions, no method of transmission over the internet is entirely secure. For questions about our security practices, contact us at help@moneydrop.au.

6. Direct Marketing

We may use your personal information for direct marketing if:

• It is related to services you reasonably expect from us.
• We provide an option to opt out of such communications.

You can unsubscribe from marketing communications by:

• Clicking the “unsubscribe” link in promotional emails.
• Contacting us at help@moneydrop.au.

7. Data Accuracy and Access

Data Accuracy We aim to ensure the personal information we hold is accurate and up-to-date. You can review and update your information through your MoneyDrop profile or by contacting us.

Access Requests You can request access to your personal information by contacting the Privacy Office. We may charge an administrative fee for retrieval and provide requested information within 30 days unless legally exempt.

Contact us for access:

• Email: help@moneydrop.au
• Mail: Privacy Office, P.O. BOX 1181, CANNINGTON, WA 6987

8. Privacy Complaints

If you have concerns about our handling of your personal information, contact our Privacy Office:

• Email: help@moneydrop.au
• Customer Helpline: Available via our website.

We aim to resolve complaints within 30 days. If unsatisfied, you may escalate to the Office of the Australian Information Commissioner (OAIC):

• Phone: 1300 363 992
• Mail: GPO Box 5218, Sydney NSW 2001
• Email: enquiries@oaic.gov.au

9. Cookies and Internet Technologies

We use cookies to:

• Track user preferences.
• Analyze website usage and improve functionality.

Our website may include web beacons and third-party tracking tools to gather aggregated statistics for marketing and analytics. You may disable cookies in your browser settings, but some website features may not function properly.

10. Policy Updates

We may update this Privacy Policy to reflect changes in practices. Material changes will be communicated via email or our website. Continued use of our services constitutes acceptance of the updated policy.